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Automating Customer Support – 5 Tools You Need

Automating customer support   5 tools you need

Put the customer at the heart of your business processes and reap the rewards of greater efficiency.

Not for Profits: Managing Your Members Online

Not for profits  managing your members online

Use the right CRM software to look after your members and they’ll look after you.

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CRM Isn't Only Software - How to Change Your Culture

CRM isnt only software how to change your culture

Successful CRM software deployment needs to be underpinned by a customer-focused culture change

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CRM Implementation - the Numbers

CRM implementation   the numbers

Get the lowdown on what CRM projects cost, how long they take and what benefits they deliver.

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Which Task Would You Most like a CRM System to Take Care of? [POLL]

Workbooks Poll

In our previous post on ‘Automate your way to profitability: 5 things you'll never have to do again once you have CRM’ we’ve covered the ways a CRM system will save you time while increasing ROI. So we’ve decided to conduct a poll to find out which function of CRM you find the most advantageous. Vote now!

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Automate Your Way to Profitability: 5 Things You'll Never Have to Do Again Once You Have CRM

Automate your way to profitability 5 things youll never have to do again once you have CRM

Precious time saved automating your sales and customer relations is time that can be spent winning new, more profitable business.

10 Questions You Should Ask Salesforce.Com Before You Buy

10 questions you should ask before you buy

Ask some key questions before you buy Salesforce and you might discover that Workbooks is a more cost-effective and transparent CRM partner.

Ensure Your CRM Project Delivers Real Results [INFOGRAPHIC]


Business benefits and ROI on CRM projects are no longer a ‘nice to have’ but a prerequisite so discover how to prove them.

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7 Steps to a Smooth CRM Implementation

7 steps to a smooth CRM implementation

Take the fear out of CRM implementation by following these basic steps and choosing a partner who understands your business needs


Why People Move Away from Salesforce.Com and onto a New CRM System

Why people move off salesforcecom

The four top reasons people leave for a new CRM system

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