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	<title>Workbooks Blog</title>
	<link>http://blog.workbooks.com</link>
	<description>More than just CRM</description>
	<lastBuildDate>Thu, 22 Jul 2010 09:16:22 +0000</lastBuildDate>
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		<title>10 tips to help with a successful CRM Implementation</title>
		<description><![CDATA[One of the most important parts of any CRM project is the initial implementation, the process before your team &#8216;go-live&#8217; with the final system &#8211; it&#8217;s the part of the project where you get to think how best to structure your data and processes in the new system, what you need to get out of [...]]]></description>
		<link>http://blog.workbooks.com/10-tips-to-help-with-a-successful-crm-implementation/</link>
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		<title>Workbooks Summer Release &#8211; ships in 2 weeks.</title>
		<description><![CDATA[As a SaaS business we are releasing new versions of our software every 3-4 months.  Having completed our weekly QA meeting today, I’m pleased to announce we have set a release date of Friday the 23rd of July for Workbooks CRM and Workbooks Business.
This release (in common with nearly all our releases) has several [...]]]></description>
		<link>http://blog.workbooks.com/workbooks-summer-release-ships-in-2-weeks/</link>
			</item>
	<item>
		<title>Need your numbers now?</title>
		<description><![CDATA[In my ‘previous life’ as a Management Accountant, it was my job to supply the management team with the monthly management accounts together with operational and sales statistics and analysis.  The monthly accounts although important were generally disregarded in favour of the more detailed performance reports on which managers were being judged and from which [...]]]></description>
		<link>http://blog.workbooks.com/need-your-numbers-now/</link>
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	<item>
		<title>The Problem with Scheduled Downtime</title>
		<description><![CDATA[One of the things which surprises me about IT systems, whether SaaS or not, is the amount of time that upgrades take as systems grow, their often inconvenient timing, and the impact the resulting downtime can have.
Whilst not as damaging as the unscheduled variety, scheduled downtime still has an impact: with international travel it&#8217;s not [...]]]></description>
		<link>http://blog.workbooks.com/the-problem-with-scheduled-downtime/</link>
			</item>
	<item>
		<title>Don&#8217;t make me think!</title>
		<description><![CDATA[It has been some time since I read ‘Don’t make me think’ by Steve Krug, which is a book about human-computer interaction and web usability, and although he was primarily discussing commercial websites, a lot of what he says is also true in relation to business software applications.
Making business applications intuitive and easy to understand [...]]]></description>
		<link>http://blog.workbooks.com/dont-make-me-think/</link>
			</item>
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		<title>Business Start-up and Raising Funding</title>
		<description><![CDATA[Last week I was invited along to the Business Start-up Show at ExCeL in Docklands to talk to budding entrepreneurs about how to raise external funding.
Having recently closed a second round of Angel investment, I was asked to talk about my experiences and what types of things potential investors what to discuss.
In the current financial [...]]]></description>
		<link>http://blog.workbooks.com/business-start-up-and-raising-funding/</link>
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		<title>Workbooks at Channel Expo 2010</title>
		<description><![CDATA[Last week we attended the Channel Expo at London&#8217;s Olympia. It was the second time we exhibited and we hoped that the move from Birmingham NEC last year to London would attract many more IT resellers.
The show was held over two days but despite the number of visitors being less than we had anticipated (this [...]]]></description>
		<link>http://blog.workbooks.com/workbooks-at-channel-expo-2010/</link>
			</item>
	<item>
		<title>Your data is safe with us</title>
		<description><![CDATA[How Workbooks ensures your data is held securely]]></description>
		<link>http://blog.workbooks.com/your-data-is-safe-with-us/</link>
			</item>
	<item>
		<title>Giving your sales a MEDICAL</title>
		<description><![CDATA[At Workbooks.com we are frequently engaged with organisations who are looking to improve their sales execution.  So I wanted to share a set of slides that Edward Berks our VP of sales put together on the importance of a sales process and a common language in sales and marketing.
We hope you find them useful.
Give [...]]]></description>
		<link>http://blog.workbooks.com/giving-your-sales-a-medical/</link>
			</item>
	<item>
		<title>The buck stops here</title>
		<description><![CDATA[As with IT generally, there are a lot of facets to &#8220;cloud computing&#8221;. Some companies deliver cloud services for end-users (facebook or Microsoft&#8217;s hotmail for example). Some, like Workbooks, deliver services for other companies. And some companies deliver services to support other companies&#8217; delivery of cloud services.
Amazon Web Services is perhaps the leading provider to [...]]]></description>
		<link>http://blog.workbooks.com/the-buck-stops-here/</link>
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